“Business is often a complex matter, and the heart of any business is people. I would highly recommend Bill Durkin, because he has such a positive impact on people’s ability to relate, communicate, and perform. He has developed a real ability to bring people together, which is instrumental for increasing productivity and effectiveness in all business.”
Pam Nigro, US UT
Facing the Facts
We all know the life of a leader is changing radically. Yesterday’s game plan no longer guarantees tomorrow’s success. Attracting and retaining the right talent, getting everyone to work better together, creating positive growth while maintaining a healthy lifestyle, and integrating work and family goals add to the unprecedented demands leaders face on a daily basis. In order to meet these extraordinary challenges, the most successful leaders are learning new ways to inspire, influence and engage their team to thrive…not just survive…during times of change.
Meeting the Challenge
You know you can’t take your organization to the next level by yourself. The current business problems and opportunities require all team members to enthusiastically come together and use their strengths to create a positive environment that adds value to everyone who is touched by its existence. Every individual your team serves deserves to work with positive people who are doing their best to be a consistent source of help and inspiration.
Making the Change
Fortunately, all organizations have people who want to be engaged in meaningful work that contributes to a worthy mission. These people are ready to put away their personal differences and start working better together. What these individuals need more than anything else are positive leaders who know how to get talented individuals to develop their strengths and work as one high-performance team.
“I have been meaning to write to you for some time to express my appreciation for the training you have given to our broker team. I think it is a real testament to you that our brokers, when given the opportunity to choose among several training options, always choose you. The reason, of course, is that they feel you relate to them and their particular needs in a way unmatched by others in your field. Your coaching has also produced measurable results in productivity as well as vast improvements in interoffice communication. Thank you for everything Bill.”
Jack E. Schacht, President
Illinois Trade Association (Now an IMS Company)
One-on-one telephone interviews are conducted with each leader to identify goals and assess relationship challenges.
Strength Assessment: Leaders and their team complete the Clifton StrengthsFinder on-line assessment by the Gallup Organization. No matter what goal someone wants to achieve at work, at home or in the community, their success depends on doing what they do best and encouraging their teammates to do the same. (If you’ve already taken the StrengthsFinder assessment, there is no need to take it again. We can use your report during the course.)
The Positive Way Assessment: Leaders complete a short on-line assessment on the 7 Positive Practices in The Positive Way Course and ask at least 3 members of their team to complete a confidential feedback report.
Team Engagement Assessment: All team members complete the Gallup Q12 Employee Engagement on-line survey. (If your organization has already completed the Q12 Assessment within the last 6 months, there is no need to take it again. We can use your report during the course.)
While the course is for leaders, we offer the option to all participants to bring as many members of their team to the workshop as possible. When leaders and teams go through the learning experience together, relationships get stronger and positive change happens faster.
During the workshop, participants engage in readings, dialogue and short exercises designed to help leaders and teams learn the positive principles, habits and skills required for everyone to bring out the best in each other while working together to achieve positive goals. The information is connected to the real world of the participants and they are shown how they will benefit from applying these ideas at work and with their family. The group training takes 6 hours and can be delivered in one day or spread out over time. We can customize the timing of the workshop to meet your needs.
The workshop is built on an action learning model. There are no lectures. Knowledge is important, but it does not change behavior. To improve your performance and results, you need to practice. The participants in our workshop will be involved in a variety of role-plays and exercises to practice the skills needed to bring out the best in each other. After each exercise, participants receive feedback on strengths and areas of improvement, and also share lessons learned with the group. This dialogue creates new insights and ideas that will help your team thrive and family flourish.
“Bill is a wonderful speaker and very knowledgeable. He kept our interest by giving personal examples. By providing the tools we needed, he made things easy to understand and helped us find a new way to approach things by looking at a situation from a different angle. Bill was thoroughly prepared and related the topics of his discussion to our office, our personal lives and other situations in which we can use our core skills. We need the skills talked about in this class before we can go looking for new business.
Great class. We certainly look forward to working with you again.”
Director, Continuing Professional Education
As a follow-up to the workshop, four projects will be assigned to ensure new habits are developed and positive results are produced. Each week for the first four weeks following the date of the workshop, individuals will receive an email with a short project designed to challenge people to take the positive actions required to bring out the best in themselves and others.
“I had the pleasure of attending Bill Durkin’s program. What an invigorating experience! We focused on ‘real’ communication that leads to successful business relationships and results. Bill had obviously familiarized himself with our business environment. My management style, techniques and philosophy of work were reinforced throughout the seminar and I felt rejuvenated.”
MaryAnn Reedy, Customer Service Manager
For many leaders, group learning experiences are not enough to create consistently positive results. When new attitudes and skills are taught without follow-up and accountability, old behavior resumes quickly. Participants may develop the desire to change; but after a few days, most people are back to their old habits. In order to ensure leaders develop the new positive habits required to bring out the best in everyone, Bill Durkin has developed a unique two-part Coaching Process to enhance the value of the course. Part One of the coaching takes place in the four weeks following the date of the workshop. During that time, each leader will receive two face-to-face coaching sessions that will be videotaped. Prior to those sessions, the leader will identify a relationship challenge and a goal for bringing out the best in that individual. During the coaching, you and Bill will videotape a role-play of a meeting you’re going to have with that person. When the role-play is complete, you and Bill will review the tape and identify what went well and what you can do to improve. Your assignment after the video coaching is to have the meeting with your relationship challenge and then schedule a telephone call with Bill. The purpose of this call is to talk about your results and share what you learned from the experience. Part Two of the coaching process is less formal and takes place over the next two months. During that time, Bill will be available any time by phone or email to answer questions, offer guidance and make sure The Positive Way Practices are being developed. This process gives each leader 12 weeks of anytime access to Bill Durkin’s coaching.
“As I reflect, Bill about our accomplishments over the last year, there is no doubt that you have had an appreciable impact on CBI Corporation. The training you offered our company was valuable, and everyone came away with thoughts and ideas that they have implemented. As important to me, was the fact that you made sales calls with me. After 37 years of sales, it is easy to think you have most, if not all, the answers. You helped me realize that on a call I thought went extremely well, but as you pointed out; could have been much better. You have helped revitalize both me and CBI from a sales and marketing standpoint. You are a great guy with a lot of knowledge. We look forward to working with you again on other projects as they come up.”
Cliff Bregstone, President
At the end of the 12 weeks, you and the members of your team that gave you feedback on The Positive Way Practices are sent a follow-up survey to measure the positive changes in your behavior. Once the final feedback is received, Bill will schedule a phone call with you to share the data, celebrate your success and plan for how you can continue to bring out the best in the people you work with, live with and serve.
The investment for the course is $3,000 per leader, plus $50 per person for each team member the leader brings to the workshop, and $15.00 per person for each individual who takes the Gallup Q12 Employee Engagement Survey.